Beleid voor terugbetaling en serververvanging

1. Overview of Digital Goods Policy

At IPTV Dark, we deliver premium digital television streams and high-speed routing software. Because our products are digital, instantly activated, and consumed upon delivery, all purchases are subject to specific compliance rules to prevent abuse while ensuring a fair guarantee for all clients.

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2. First-Time Setup & Activation Guarantee

We want to ensure that our service works flawlessly on your specific hardware (Smart TV, Firestick, Android, iOS, or MAG Box). Therefore, we offer a 100% Cash Refund Guarantee under the following conditions:

• The service fails to work or connect at the first time during your initial installation.
• You have contacted our technical support team on WhatsApp to troubleshoot the connection, and our engineers could not resolve the issue.
• Your refund claim is submitted within the guarantee period (7 days for the Basic Plan, 15 days for the Premium Plan) from the exact timestamp of purchase.

If we verify that your connection credentials could not be activated or sync at all with your player software, we will issue a full, prompt cash refund to your payment source.

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3. Post-Activation & Ongoing Service Terms (Replacement Policy)

Once your connection is successfully activated and streaming data has been transmitted to your device, the subscription is deemed active, used, and fully consumed.

We do NOT offer cash or money refunds after the initial setup has succeeded or if you have already used the service (e.g. after one day or more of active streaming).

In the event of subsequent server downtime, channel updating, streaming latency, or local network interruptions, our policy shifts to a 100% Server & Connection Replacement Policy. We do not refund money for temporary routing changes or server updates; instead, we will replace or change the service parameters to restore full streaming capability.

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4. Server Swapping & Tech Replacements

If you experience service interruptions after setup, contact our 24/7 technical support department on WhatsApp. We will solve the issue by applying the following remedies:

1. Server Node Swapping: We will transfer your account database to a different dedicated European routing server node to bypass localized server stress or routing lag.
2. Playlist Re-issuing: We will regenerate a new playlist configuration link (M3U or Xtream Codes API) to resolve data loading issues.
3. Connection Port Reset: We will reset your server connection ports or adjust H.265 compression streams to improve compatibility with your internet provider.

Our infrastructure maintains multiple backup server nodes in Frankfurt and Amsterdam, ensuring we can always swap your route to maintain 99.9% uptime.

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5. Protection Against Fraud & Chargebacks

We log all server connections, active stream times, and IP handshakes to monitor line utilization. Attempting to watch premium matches, sports events, or movie catalogs, and subsequently opening disputes or chargebacks claiming the service was "unauthorized" or "not working," is strictly monitored.

Filing a payment dispute without first contacting our WhatsApp support to request a technical replacement will result in immediate and permanent termination of the streaming line and a permanent ban of your device IP from our routing networks.

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6. How to Submit a Claim or Replacement Request

If you need a technical replacement, server swap, or are claiming an initial setup refund, please reach out to our team: